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Keep the project moving.
Get help in English.
Email support@frontierx.ch or use Report a problem in ArchX. Keep your request reference when adding information.
Expected result. Actual result. Small example.
Include the ArchX version, computer and operating system, the exact error text and a short description of the task. Attach only the smallest redacted extract needed to reproduce it. Do not send passwords, API keys or unredacted client files.
Hold the affected result for review.
Do not issue, submit or rely on a result whose dimensions, quantities, source or contractual meaning are in doubt. Check the original document and ask a qualified person in your firm to review the point. Tell support where the discrepancy occurs.
Seats, subscriptions and invoices.
Email support with your firm name and the email address of the license. We answer questions about seats, subscriptions and invoices in English.