UK
CHYour project files.
Your permissions.
Use the information your practice is authorised to process. Give the agent only what the task needs.
The desktop agent works in your project folder.
Project files remain on your computer unless a task sends content to your AI provider or another service. Reading a local file does not mean its content stays local: the connected provider may process the content needed for the task. Check the provider’s terms and your practice’s policy.
The licence service is separate from the project.
Account, licence, payment and support information is processed by the ArchX service and its providers. Read the service Privacy Notice and Data Processing Terms for the applicable roles, retention and providers.
Your practice supplies its licensed material.
JCT and RIBA documents, NBS content, British Standards, RICS material and Ordnance Survey mapping are not included in the licence. Use only sources your practice is entitled to process and check their licence conditions.
Send the smallest useful example.
Use a redacted extract or a synthetic example. Remove client identities, private addresses, signatures, bank details and access keys. A support ticket should not contain a whole project folder when a single page can reproduce the issue.