UK
CHKeep the project moving.
Get help in English.
Email support@frontierx.ch or use Report a problem in ArchX. Keep your request reference when adding information.
Expected result. Actual result. Small example.
Include the ArchX version, computer and operating system, the exact error text and a short description of the task. Attach only the smallest redacted extract needed to reproduce it. Do not send passwords, API keys or unredacted client files.
Hold the affected result for review.
Do not issue, submit or rely on a result whose dimensions, quantities, source or contractual meaning are in doubt. Check the original document and ask a qualified person in your practice to review the point. Tell support where the discrepancy occurs.
Seats, subscriptions and invoices.
Use Manage seats for seat assignments, invoices and the customer portal. Contact support if you cannot sign in or if an invoice does not match the purchase.